On-Line Appointments

If you have registered with the surgery for on-line repeat prescriptions or booking of appointments then you can click the link below to book an appointment on-line.

This link will take you to the Patient Access site where you will need to enter your User ID and Password.

On-Line app

An app is available for iphone and Android users.

Simply search for 'SystmOnline' in your app store located on your phone or online as a download.

You will need a user name and password available from the surgery (please bring id with you), to log in and then you will be able to make and cancel appointments and order repeat prescriptions.

Appointments

To book appointments please telephone 01924 271016 Monday to Friday between 8am and 6pm and select option 1 for appointments. The lines can be busy all day Monday and between 8am and 9am daily. If your call can wait, please call at a less busy time.

The GP’s are using telephone consultations to assess the problem and where appropriate, managed over the phone, saving you the need to attend the surgery.The receptionist will ask for your name, contact telephone number and a brief description of why you need to see the doctor, this helps the clinician prioritise your call. You are then put on a list for a GP to ring back for an initial telephone consultation.

If you do need to be seen, an appropriate appointment will be offered by the GP.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our practice nurses are available between 08.45 - 17:30.

Telephone Consultations

We offer a number of telephone consultations with doctors throughout the week.  Please ask at reception for further information

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Please note that if you arrive more than 10 minutes late for an appointment you will only be seen at the doctor's discretion. Anyone failing to attend three consecutive appointments without prior notice may be asked to find an alternative practice.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. In this respect please be prepared to give a brief outline of the problem to enable calls to be prioritised.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

Please Note: GP's may not always be available for routine consultations on the days stated due to specialist clinics or on call duty.